Cup Cloth Mask

How long does it take to process my order?



What are the local delivery rates?

All orders are shipped from Singapore Do ensure that all shipping information provided is accurate, no changes can be made once the order has been dispatched for delivery. For any assistance with your order please contact us at hello@thecraftingconcept.com. Standard Local Delivery Rates:

  • Normal Mail (3-5 Days), Non-trackable, +$2
  • Qexpress (1-3 Days), Trackable, +$3.50
All delivery rates are flat and may be subject to changes.



What are the international delivery rates?

Sorry! We currently do not ship overseas!



How do I check the status of my order?

Only orders shipped locally by Qexpress can be tracked. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@thecraftingconcept.com with your name and order number, and we will look into it for you.



Frequently Asked Questions

What can I pay with?

Singapore customers can pay via:

  1. DBS Paylah!
  2. Paynow
  3. OCBC PayAnyone
  4. Credit/Debit Card



Shipping and Returns

How long does it take to process my order?



What are the local delivery rates?

All orders are shipped from Singapore Do ensure that all shipping information provided is accurate, no changes can be made once the order has been dispatched for delivery. For any assistance with your order please contact us at hello@thecraftingconcept.com. Standard Local Delivery Rates:

  • Normal Mail (3-5 Days), Non-trackable, +$2
  • Qexpress (1-3 Days), Trackable, +$3.50
All delivery rates are flat and may be subject to changes.



What are the international delivery rates?

Sorry! We currently do not ship overseas!



How do I check the status of my order?

Only orders shipped locally by Qexpress can be tracked. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@thecraftingconcept.com with your name and order number, and we will look into it for you.



Return and Exchance Policy

What can I pay with?

Singapore customers can pay via:

  1. DBS Paylah!
  2. Paynow
  3. OCBC PayAnyone
  4. Credit/Debit Card