top of page
  • What can I pay with?
    Singapore customers can pay via: Paynow Credit/Debit Card International customers can pay via: Credit/Debit Card
  • How long does it take to process my order?
  • What are the local delivery rates?
    All orders are shipped from Singapore Do ensure that all shipping information provided is accurate, no changes can be made once the order has been dispatched for delivery. For any assistance with your order please contact us at hello@thecraftingconcept.com. Standard Local Delivery Rates: Normal Mail (3-5 Days), Non-trackable, +$2 Qexpress (1-3 Days), Trackable, +$3.50 All delivery rates are flat and may be subject to changes.
  • What are the international delivery rates?
    Sorry! We currently do not ship overseas!
  • How do I check the status of my order?
    Only orders shipped locally by Qexpress can be tracked. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at thecraftingconcept@gmail.com with your name and order number, and we will look into it for you.
  • What is the return and exchange policy?
    Due to the unique and customisable nature of our products, all sales are final. No returns or exchanges will be available, unless in the case of the following situations: Damaged item upon receipt Major discolouration upon receipt If you’re looking to return or exchange your order, we're here to help! We offer free returns or exchanges within 14 days of purchase on a case-by-case basis. You can return your product for a replacement, a different product, or a refund to the original payment method. Email thecraftingconcept@gmail.com to start the process now!
  • What are the sizes for the Face Masks?
    View the printable size guide here
  • What are the colours for the Mask Loops?
bottom of page